Direct Debit & Credit Card Recurring Payments Service Agreement

Date last updated: March 2025

Alannah & Madeline Foundation, Debit User ID 374523

This document outlines the terms and conditions related to the payment method you have nominated to make recurring contributions to the Alannah & Madeline Foundation under our Regular Giving program.

This is your Agreement with the Alannah & Madeline Foundation ABN 96 514 115 810. It explains your obligations when undertaking a Direct Debit or Credit Card Recurring Payment arrangement with us. It also details what our obligations are to you.

1.1 By submitting a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you. 

1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. 

1.3 The funds will be debited on the day you selected when you signed-up for the Regular Giving program, or the nearest banking day (in Victoria). 

1.4 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

2.1 By submitting a form or by verbally providing your credit card details, you request and authorise the Alannah & Madeline Foundation to periodically debit your nominated credit card for the Credit Card Recurring Payment Amount on a recurring basis after the sign-up date.  Your credit card terms and conditions may contain provisions about how you can manage recurring payments. This agreement will not be taken to limit any rights that you may otherwise have under the relevant card scheme.

2.2 You will receive a welcome email or letter from the Alannah & Madeline Foundation. The welcome email or letter will confirm the agreed amount to be debited on your credit card on a periodic debit cycle.

2.3 The payment day will occur on the day that you selected when you signed-up for the Regular Giving program or the nearest banking day. 

3.1 If you wish to:

(a) cancel or suspend the Direct Debit/Credit Card Request; or

(b) modify, defer or stop an individual debit payment,

you may do so by providing notification at least five (5) working days prior to the next debit date via email to [email protected] or phone 1300 720 747 during business hours (AEST). Changes will be confirmed by phone and/or email sent by us to you within fourteen (14) days of being completed, unless otherwise requested. 

3.2 You can also contact your financial institution which must act promptly on your instructions (or where relevant in accordance with any relevant terms applying to your credit card).

4.1 We may vary any details of this agreement at any time by giving you at least thirty (30) days written notice sent to the preferred email or address you have provided.

5.1 It is your responsibility to ensure that there are sufficient clear funds available in your account/on your credit card to allow a payment to be made in accordance with the payment request or authorisation.

5.2 If there are insufficient clear funds in your account or on your credit card to meet a payment: 

• a) you may be charged a fee and/or interest by your financial institution. 

• b)  you must arrange for the payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the payment. 

5.3 You should check your account statement to verify that the amounts paid from your account are correct.

6.1 If you believe that there has been a payment error, you should notify us directly on 1300 720 747 during business hours (AEST) and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can contact your financial institution for assistance.

6.2 If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to refund or adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account or credit card has been adjusted. 

6.3 If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

7.1 You should check: 

• a) with your financial institution whether direct debiting is available from your account.

• b) your account details which you have provided to us are correct by checking them against a recent account statement; and 

• c) with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request. 

7.2 To reduce administrative costs, the Alannah & Madeline Foundation issues consolidated receipts for regular donations received as part of our Regular Giving program at the end of each financial year. All contributions of $2 or more are tax deductible.

8.1 We will keep any information (including your account details) in your Direct Debit/Credit Card Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. 

8.2 We will only disclose information that we have about you: 

• a) to the extent specifically required by law; or 

• b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
  

9.1 If you wish to notify us in writing about anything relating to this agreement, you should email us at [email protected], phone us on 1300 720 747 during business hours (AEST) or write to us at The Alannah & Madeline Foundation, 387 City Rd, SOUTH MELBOURNE VIC 3205. 

9.2 Any notice sent by email will be deemed to have been received three banking days after sending. 

9.3 Any notice sent by post will be deemed to have been received on the day it would be received in the ordinary post. 

The Alannah & Madeline Foundation collects personal information in order to process your recurring donation and to provide you with your tax receipt. We may also contact you in the future regarding your donation and the Alannah & Madeline Foundation's ongoing activities, campaigns and appeals that may be of interest to you.

The Alannah & Madeline Foundation is committed to safeguarding your Personal Information as detailed in our Privacy Policy, which you can access at any time at www.alannahandmadeline.org.au. Our privacy policy includes information about how to change any information that may be held, enquire about its use and how the Alannah & Madeline Foundation deals with complaints, of which we treat very seriously. 

We take reasonable steps to ensure that all data is handled in a manner that is consistent with the Australian Privacy Principles. 

If you would prefer not to receive communications from the Alannah & Madeline Foundation, you can change your communications preferences or opt-out at any time by calling 1300 720 747.