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Thank you for taking the time to contact us. Your query is important to us and we will get back to you as soon as we can.

Our operating hours are Monday to Friday from 9 am to 5 pm AEST, excluding public holidays.

You can also contact us by calling 1300 720 747.

If you or someone you know is in immediate danger or risk and requires an urgent response please phone 000 or call your local police.

The Alannah & Madeline website provides information to access our services but is not set up to provide counselling advice or emergency responses. We have compiled a list of support services and organisations that specialise in providing this level of help and advice.

Send us a message

Your contact details

If your organisation is eligible for Buddy Bags and you would like to place an order, please fill out our Buddy Bags Order Form. For all other Buddy Bags enquiries, please fill in your message below.

We view feedback as an opportunity to understand what we do well and what we could do better. We treat all feedback as genuine will handle it confidentially and sensitively.


Common questions

See if we have answered your question below.

Call us on 1300 720 747 or email [email protected] with your new details, and we'll be sure to update our records.

Please note, for security reasons, we can’t update your credit or debit card details via email. Please give us a call.

We’re sorry to see you go, but we understand. Please give call us on 1300 720 747 or email [email protected] and we will handle your request.

Yes. All donations over $2 to the Alannah & Madeline Foundation are tax deductible. To make a donation visit our donation page.

Your generous donation directly helps to fund our programs and services supporting children and young people to live free from violence, trauma and bullying.

As a charitable organisation, we rely on the generosity of our wonderful donors and supporters to make our work for Aussie families possible.

All donations of $2 or more are tax deductible.

Thank you for your interest in our Buddy Bags program. Agencies wishing to order Buddy Bags for their clients can send us on email at [email protected] or complete the contact form above and a member of our Care will get back to you.

For more information about our Buddy Bag program, visit our Buddy Bags page.

To refer a child or family to our Children Ahead program, please send us an email at [email protected] or complete the contact form above and a member of our Children Ahead team will get back to you.

For more information about our Children Ahead program, visit our Children Ahead page.

Please visit our Volunteering page to learn more and see common questions and answers, such as:

  • Who can volunteer?
  • What roles are available?
  • How much time do I need to commit?
  • Are any special skills or checks required?
  • Do I get any training?

That's great – thank you! You can visit our Get Involved page for all of the different ways you can get involved and support children and young people to live free from violence and trauma.

To make a donation, please visit our donation page.

Check out our Partnerships page to learn more and see common questions and answers, such as:

  • Who can be an Alannah & Madeline Foundation partner?
  • How much money do we need to commit?
  • What are the business benefits?
  • How do we get started?

Yes. Dolly's Dream proudly works as part of the Alannah & Madeline Foundation. We work alongside Dolly's parents, Kate and Tick Everett.

Together we empower and educate young people and parents to prevent bullying – online, at school, and beyond. And we support rural, regional and remote communities to start important conversations to change the culture of bullying.

Learn more on the Dolly's Dream website.

More ways to connect with us

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Call us

Call the Alannah & Madeline team on 1300 720 747 – we’re here for you between 9 am and 5 pm (AEST) Monday to Friday, excluding public holidays.

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Visit us

Visit us in person at Buddy Bags HQ. We're here each weekday between 9 am and 5 pm.

Alannah & Madeline Foundation
Ground Floor, 387 City Road
South Melbourne Vic 3205

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Write to us

Want to send us a letter or make a donation via the post? Write to us at our postal address:

Alannah & Madeline Foundation
PO Box 5192
South Melbourne VIC 3205

Make a difference. Donate today

Help children and young people live free from violence and trauma.

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