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We know there are situations that require immediate support. If you or someone you know is in immediate danger or risk and requires an urgent response please phone 000 or call your local police.

The Alannah and Madeline website provides information to access our services but is not set up to provide counselling advice or emergency responses. If you require urgent assistance please contact the appropriate organisation below.


Bullying and Online Bullying

For young people or parents looking for support with bullying – at school, online or beyond – the Dolly's Dream Support Line is here to help.

No referral is needed, and the line is open to anyone who needs support.

Call or text 0488 881 033 to connect with a trained counsellor. The line is open 24/7.

For more information visit dollysdream.org.au.

Kids Helpline 1800 551 800

Kids Helpline is a 24-hour, seven day a week counselling service for Australian young people aged between 5 and 25 years. Kids Helpline talk to more than 6,000 kids each week, about all sorts of concerns. Young people can access Kids Helpline by calling 1800 551 800 or visiting their website.

Lifeline 13 11 14

Lifeline offer a free 24-hour telephone counselling service. Anyone can call Lifeline at any time. As well as providing telephone counselling, Lifeline can provide you with information about other support services available in your area.

You can contact them by either calling on 13 11 14 or visiting their website.

Child protection

If you are a victim of child abuse or know a child needing protection contact Child Protection service in your area.

State Contact Details
State
ACT
Contact Details
Child Abuse Prevention Service 1800 688 009 (24 hours)
State
QLD
Contact Details
Emergency Crisis Line 07 3235 9999 or free call 1800 177 135 (24 hours, QLD only)
State
NSW
Contact Details
Child Protection & Family Services 132 111 (24 hours) or 1800 212 936 (TTY)
State
NT
Contact Details
Child & Family Protective Services 08 8962 4399
State
SA
Contact Details
Child Abuse Report Line 131 478 (24 hours)
State
TAS
Contact Details
Child Protection Advice & Referral Service 1300 737 639 or free call 1800 001 219
State
VIC
Contact Details
Child Protection Crisis Line 13 12 78 (24 hours)
State
WA
Contact Details
Crisis Care Unit 08 9223 1111 or 1800 199 008 or 08 9325 1232 (TTY)

Grief counselling 1300 554 786

If you have recently lost someone close to you and need someone outside of your support network to speak to, phone the Australian Centre for Grief and Bereavement counselling service. This service provides face-to-face counselling.

Sexual assault support services

If you are a victim of sexual assault or know someone who is, phone the support service in your area.

State Contact Details
State
ACT
Contact Details
Rape Crisis Centre 02 6247 2525 (24 hours)
State
QLD
Contact Details
State wide Sexual Assault Help Line 1800 010 120
State
NSW
Contact Details
Rape Crisis Centre 1800 424 017
State
NT
Contact Details
Sexual Assault Referral Centre, Darwin 08 8922 6472, Katherine 08 8973 8524
State
NT
Contact Details
Tennant Creek 08 8962 4100, Alice Springs 08 8955 4500
State
SA
Contact Details
Yarrow Place Sexual Assault Service 1800 817 421 or 08 8226 8787 (after hours)
State
TAS
Contact Details
Sexual Assault Support Service 03 6231 1811 for south region,
State
TAS
Contact Details
03 6334 2740 for north region or 03 6431 9711 for north west region, plus
State
TAS
Contact Details
24-hour crisis support line (03) 6231 1817
State
VIC
Contact Details
Sexual Assault Crisis Line (after hours) free call 1800 806 292
State
VIC
Contact Details
CASA 03 9344 2210, 03 9349 1766, or 1800 806 292
State
VIC
Contact Details
Gatehouse Centre, Royal Children's Hospital on 03 9345 6391 (24 hours)
State
WA
Contact Details
Sexual Assault & Referral Centre 08 9340 1828 or 08 9340 1820 or 1800 199 888

Domestic violence prevention and support services

If you are a victim of domestic violence or know someone who is, contact the support service in your area.

State Contact Details
State
All states
Contact Details
National Sexual Assault, Family & Domestic Violence Counselling Line 1800 737 732 (24 hours)
State
All states
Contact Details
Men's Line Australia 1300 789 978
State
ACT
Contact Details
Domestic Violence Crisis Service 02 6280 0900 (24 hours0 or 02 6228 1852 (TTY, 24 hours)
State
QLD
Contact Details
Women's Domestic Violence Telephone Service 1800 811 811 or 1800 812 225 (TTY)
State
QLD
Contact Details
DV Connect Men's Line 1800 600 636 (free call)
State
NSW
Contact Details
Domestic Violence Line 1800 656 463 (24 hours) or 1800 671 442 (TTY)
State
NT
Contact Details
Crisis Line 1800 019 116 (24 hours)
State
SA
Contact Details
Domestic Violence Crisis Service 1300 782 200 (24 hours) or 131 611 (Crisis care 4pm - 9am)
State
TAS
Contact Details
Domestic Violence Crisis Service 1800 633 937
State
VIC
Contact Details
Women's Domestic Violence Service of Victoria 1800 015 188
State
WA
Contact Details
Women's Domestic Violence Helpline Information 1800 007 339 (24 hours)
State
WA
Contact Details
Men's Domestic Violence Helpline Information 1800 000 599 (24 hours)

eSafety Commissioner

The eSafety Commissioner's website provides cyber safety information for young children, teens and parents.

The eSafety Commissioner can also help with complaints or concerns with content published on social media, such as sextortion or other types of image-based abuse.